Last updated: 29 July 2026
1. Purpose of this Policy
This Refund and Cancellation Policy explains how cancellations, subscription changes, refunds, transfers and problems with digital content or services are handled by CABBS Group.
It applies to purchases from Carl Hughes trading as CABBS Group, including CABBS Academy products and services and all current or future CABBS Group football newsletters and digital publications, including The Scottish Top-Flight Report.
This Policy should be read alongside our Terms and Conditions and Privacy Policy. Nothing in this Policy removes or limits any statutory consumer rights.
2. Contact details
Administrative, contractual, cancellation, refund and complaint enquiries
info@cabbsgroup.com
Operational enquiries, including missing publications, broken download links and access problems
carl@cabbsgroup.com
Postal address
Carl Hughes trading as CABBS Group
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
3. General cancellation principles
For many online consumer contracts, a statutory 14-day cancellation period applies from the date the contract is entered into. Different rules and exceptions can apply depending on whether the purchase is digital content, a service, a live event or another type of product.
Where digital content is supplied during the 14-day cancellation period, we will seek the customer’s prior express consent to begin supply and acknowledgement that the right to cancel will be lost once supply begins, where the law requires this.
Where a service is requested to begin during the cancellation period, a customer who later cancels may be required to pay a proportionate amount for the service already supplied, where the law permits this and the required request and information have been provided.
Where the legally required consent, acknowledgement, request or information has not been obtained, the customer’s statutory rights remain unaffected.
To notify us of a cancellation, email info@cabbsgroup.com. The model cancellation form at the end of our Terms and Conditions may be used, but it is not compulsory.
4. CABBS Group football newsletter subscriptions
4.1 Subscription plans and billing
CABBS Group football newsletters and digital publications, including The Scottish Top-Flight Report and any current or future titles, may be offered on monthly, annual or other recurring subscription plans.
The publication title, price, billing frequency, delivery arrangements and amount due will be shown on the relevant product page and at checkout before the order is placed.
A recurring subscription renews automatically using the payment method associated with the order until it is cancelled.
4.2 How to cancel
A subscriber may cancel:
- through any cancellation facility available in the customer account; or
- by emailing info@cabbsgroup.com.
Please provide the subscriber’s name, the email address used for the subscription and the order number where available.
Cancellation normally stops the next renewal. Unless the law requires otherwise, access continues until the end of the billing period already paid for.
4.3 Refunds after ordinary subscription cancellation
Cancelling a subscription does not automatically create a full or pro-rata refund for a billing period that has already started. This does not affect any statutory cancellation right or any right arising because content is faulty, not as described or not supplied.
Where a valid statutory cancellation right is exercised, any refund will be handled in accordance with the applicable law.
4.4 Immediate digital delivery
A subscriber may receive an edition or other digital content during the statutory cancellation period. Where required, checkout or order confirmation will obtain and record the customer’s express request for immediate supply and acknowledgement of the effect on the right to cancel.
We will not rely on a loss of cancellation rights unless the legally required consent and acknowledgement have been obtained.
4.5 Missing edition, broken link or delivery problem
A missing email, broken download link or similar delivery problem should be reported promptly to carl@cabbsgroup.com.
We will take reasonable steps to resend the publication, provide a replacement link or otherwise restore access.
A problem caused solely by an incorrect customer email address, a full mailbox, customer spam filtering or customer device settings does not automatically create a refund entitlement. However, we will still take reasonable steps to restore access after being notified.
4.6 Duplicate, incorrect or unauthorised payment
Please report a duplicate or incorrect charge to info@cabbsgroup.com as soon as possible.
Where our records confirm that an incorrect or duplicate payment was taken, the amount will be refunded. Suspected unauthorised use of a payment method may also need to be reported to the relevant bank or payment provider.
4.7 Price changes and renewals
We will not increase the price already paid for a current billing period.
Where a subscription price is to change, reasonable advance notice will be given before the new price applies to a future renewal. A subscriber may cancel before that renewal if the new price is not accepted.
Renewal reminders will be sent where required by law and may also be sent as a courtesy.
5. CABBS Academy digital courses and downloadable products
Digital courses, downloadable lessons, templates and other digital training materials may be supplied immediately after purchase or made available through a customer account.
Where the customer validly requests immediate digital supply and acknowledges the effect on the statutory cancellation right, the right to cancel may be lost once supply begins, to the extent permitted by law.
A blanket statement that a digital purchase is non-refundable does not remove statutory rights. Remedies may still apply where digital content is faulty, not as described, not fit for an agreed purpose or cannot be accessed because of a problem within our control.
Technical access problems should be reported to carl@cabbsgroup.com. We will first take reasonable steps to restore access, repair the problem or provide replacement content.
6. Consultancy, coaching and one-to-one services
Consultancy, advisory support, proposal review, pricing support, coaching and one-to-one services may be subject to product-specific terms or a separate written agreement.
Where a customer requests that a service starts during a statutory cancellation period and later cancels, the customer may be required to pay a proportionate amount for work properly completed before cancellation, where the law permits this.
Once a service has been fully performed following the customer’s valid request and acknowledgement, the right to cancel may end where permitted by law.
Where a service is not supplied with reasonable care and skill or does not match what was agreed, we will consider the legally appropriate remedy, which may include repeat performance or a price reduction.
7. Live masterclasses and face-to-face training
A booking for a live training course or masterclass reserves a limited place. Product-specific booking terms will be shown or supplied where applicable.
Where a customer cannot attend, the booking fee is normally non-refundable after any applicable statutory cancellation period has ended. Subject to availability, we may allow the place to be transferred to a future course date.
Transfer requests should be made as early as possible to info@cabbsgroup.com.
Where CABBS Group cancels a live event or session, we may offer a replacement date, transfer, account credit or a refund for the affected event.
8. Corporate training and business-to-business work
Corporate training, consultancy and other business-to-business engagements may be governed by a separate proposal, statement of work or contract. That document may contain specific cancellation, rescheduling, payment and refund terms.
Where separate written terms apply, they take priority for that engagement to the extent permitted by law.
9. Faulty digital content and substandard services
Digital content must be as described, of satisfactory quality and fit for any agreed purpose. Services must be supplied with reasonable care and skill and in accordance with the contract.
Where paid digital content is faulty, the appropriate remedy may include repair or replacement. Where that is impossible or cannot be completed within a reasonable time and without significant inconvenience, a price reduction may be available, which can include a full refund in appropriate circumstances.
Where a service does not meet the required standard, the appropriate remedy may include repeat performance or a price reduction.
We may ask for reasonable information needed to investigate the problem, such as an order number, screenshot, error message or the email address used for the order.
10. When a refund may be available
Subject to the circumstances and the customer’s legal rights, a refund or price reduction may be available where:
- a duplicate or incorrect payment has been taken;
- we cannot supply the purchased product or service;
- paid digital content is materially faulty and cannot be repaired or replaced within a reasonable time and without significant inconvenience;
- a paid service has not been supplied with reasonable care and skill and cannot be put right appropriately;
- a live event is cancelled by CABBS Group and no acceptable replacement or transfer is provided;
- a valid statutory cancellation right has been exercised; or
- consumer law otherwise requires a refund or price reduction.
11. When a refund is not normally available
Subject always to statutory rights, a refund is not normally available merely because:
- a customer changes their mind after a valid cancellation right has ended or been lost;
- a recurring subscription is cancelled after a new billing period has started;
- the customer did not read or use content that was correctly supplied;
- the customer supplied an incorrect email address or failed to check spam or junk folders;
- the customer’s own equipment, software, internet connection or security settings caused the problem;
- a customer missed a live event after the applicable cancellation period, where a transfer has been offered in accordance with this Policy; or
- the customer did not achieve a particular commercial, educational, tendering, employment or sporting result.
12. How to request a refund
Send the request to info@cabbsgroup.com and include:
- the customer’s full name;
- the email address used for the order;
- the order number where available;
- the product or service concerned;
- the reason for the request;
- the date the problem or cancellation arose; and
- any relevant evidence, such as a screenshot or error message.
We may ask for further reasonable information before reaching a decision.
13. Refund method and timing
Approved refunds will normally be made to the original payment method unless another method is agreed or required.
Where a statutory cancellation refund is due, it will be processed without undue delay and within the period required by law. In other cases, we will process an approved refund within a reasonable period.
The time taken for funds to appear after processing may depend on the bank, card issuer or payment provider.
14. Exceptional circumstances
CABBS Group may consider a discretionary refund, credit or transfer request in genuine exceptional circumstances.
A discretionary decision in one case does not create an automatic right or precedent for another case.
15. Complaints
Formal complaints about a cancellation or refund decision should be sent to info@cabbsgroup.com.
Please explain the issue, the outcome sought and any information that may assist our review. We will acknowledge and investigate the complaint within a reasonable period.
16. Changes to this Policy
We may update this Policy to reflect changes in law, products, payment systems or business procedures.
The version applying to a purchase is normally the version available when the order was placed, except where a later change is required by law or gives the customer greater protection.